Our Guarantee & Warranty - Servo Garage Doors Long Beach

The Servo Garage Doors Long Beach Guarantee

When we finish a job in Long Beach, we leave you with something most garage door companies don’t: a written record of what we found, what we did, and what it cost. Every repair and installation we complete since 2015 carries a 365-Day Done Right Promise. If the work isn’t right, we make it right. That’s not a handshake. That’s the standard we operate under, spelled out in writing, backed by The Haven Standard, and honored by Marcus Deller, Owner of Servo Garage Doors Long Beach. No fine print. No chasing a dispatcher. You call, we return.

Call (424) 688-6426

What’s Covered

• Workmanship on every repair. If a repair fails due to how we installed or adjusted it within 365 days, we return and fix it at no charge.
• Parts we supply and install. When a part we installed fails within the promise period, we replace it and redo the labor, no invoice attached.
• Cleanup and site condition. We leave your garage floor, driveway, and work area cleaner than we found it, with old parts removed unless you ask to keep them.
• On-time arrival with a named technician. You know who’s coming before the truck rolls. No four-hour windows. No “someone will call you.”
• Honest, written pricing before work starts. Clause 1 of The Haven Standard means you get a flat, written price and written scope before we touch anything. The price you see is the price you pay.
• Documented photo record on every visit. You receive photos of what we found, the failed part, and the completed work. You see the evidence with your own eyes.

Our Satisfaction Promise

If something doesn’t feel right after we leave, you don’t have to build a case. You call (424) 688-6426 and tell us what’s wrong. We schedule the return visit, we look at the door with you, and we walk through what happened. If the problem traces to our workmanship or a part we installed, we fix it under the 365-Day Done Right Promise. No arguing. No depreciation charts. No “that’s not covered.” If the issue turns out to be something unrelated, we’ll show you exactly what we’re seeing and give you a written price for the fix before anyone picks up a tool. The point is simple: we stand behind what we do, and we’d rather prove that than debate it. Marcus Deller built Servo on a founding rule from 2015: the customer sees the failed part before anyone quotes a replacement. That rule applies to the satisfaction promise too. You see the evidence, you get the explanation, and we make it right.

Before

After

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Servo Garage Doors Long Beach is independently owned and operated, state-licensed, and insured. That licensing means we answer to the Contractors State License Board, not just to our own goodwill. The insurance protects your property and our crew while we’re working on it. Together, they’re the structural backing behind every written price, every photo record, and every 365-Day Done Right Promise we make. Anyone can print a guarantee on a flyer. The license and insurance are what make ours enforceable. Servo operates under The Haven Standard, which contributes the documentation system and the clauses we work to. The local business holds its own license and insurance. That’s the part that matters when something actually goes wrong.

What The Guarantee Looks Like On Site

Here’s what to expect when we’re at your Long Beach home. The technician arrives in uniform, background-checked, and carrying a tablet. Before any work begins, you get a written scope and a flat price. You agree to it, or we don’t start. That’s Clause 1. When we open the door and find a broken torsion spring, you see the break before we quote the replacement. That’s Clause 4. When the job is done, you get photos documenting what we found and what we completed. You also get the written warranty terms for the parts and labor we provided. The technician walks you through each photo and each line item. You understand what happened, why it happened, and what it cost. Then we leave, and the 365-Day Done Right Promise clock starts. If anything we touched goes wrong in that year, we come back.

Warranty Questions Long Beach Homeowners Ask

How long is the workmanship warranty?

The Servo 365-Day Done Right Promise covers workmanship and parts we install for a full year from the completion date. If a repair we made fails inside that window, we fix it at no charge. Your written record from the visit includes the promise terms.

Does the warranty transfer if I sell my home?

The 365-Day Done Right Promise stays with the work, not the person. If you sell your Long Beach home and the new owner has an issue with a repair we completed within the promise period, we honor the fix. Call (424) 688-6426 and reference the original work order number.

What if I’m not satisfied with the work?

Call us. We return, look at the door together, and walk through what happened. If it traces to our workmanship or parts, we make it right under the 365-Day Done Right Promise. If it’s something else, you get a written price and the same evidence-first approach.

Do you offer a second opinion on other companies’ estimates?

Yes. Bring any written estimate from another garage door company and we’ll provide a free second opinion. Bring the paperwork. We’ll look at the door, review their scope, and give you our written assessment. No coupon required. No pressure to switch.

Will the price ever change after you start?

No. Clause 1 of The Haven Standard requires a flat, written price and written scope before any work begins. If we discover something unexpected mid-job, we stop, show you the issue, and agree on a written price for the additional work before proceeding. You never get an invoice bigger than what you approved.

Written by Marcus Deller, Owner at Servo Garage Doors Long Beach, serving Long Beach since 2015.